BROADSTAIRS ACCIDENT REPAIRS LTD GDPR PRIVACY NOTICE

BAR Ltd takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and process your personal data. We ask you to please read this.

What does our company do? BAR Ltd is a BS10125 and Nissan approved and accredited vehicle body repairer that repairs accident damaged vehicles and carries out other services, maintenance, conversion and bodywork for individuals, motor insurance companies, managed repair networks, fleets and local businesses. We work with contracted specialists and vehicle dealerships that supply us with parts, paint, materials and services to enable us to carry out the requires work.

What information do we collect and process? In order for us to carry out required work on your vehicle it is necessary to receive from your insurer, fleet manager, company, or from you some required personal data. “Personal Data” is information about you which, either on its own or when connected with some other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

● Your name and contact information (address, town, postcode, email and phone number)

● Your vehicle information (make, model, registration number)

● Your insurance details (if our work is part of an insurance claim)

● Your proof of identity (in particular your driving licence if you are using a courtesy car)

● Your purchased details (including time, date and cost, and VAT status and insurance excess)

● Your credit card details and/or bank account details

● Your correspondence with us

● Your image on security CCTV around our site

● Your feedback

Personal data may be collected from you or passed to us by your insurance company, your fleet manager, a vehicle recovery agent or another trade-related third party. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles).

All information you supply us with will be treated as confidential and will not be passed to any third party unless required to do so by law and that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from us from serving you.

Why do we need your personal data? BAR Ltd processes personal data about you for a number of purposes, including:

● To make an appointment with you to assess the accident damage on your vehicle.

● For internal record keeping (to be able to respond to customer enquiry and invoicing)

● To provide our services to you as requested or agreed.

● To remind or update you of progress or a completion date

● For number plate recognition as part of our customer service and site security

● To organise specialist repair functions( such as recovery or a system recalibration, with contracted third parties)

● To process payments by credit/debit card or bank account details.

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with? BAR is approved by Nissan vehicle manufacturer, insurance companies and accident management companies. We may share your basic personal data, such as name, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested.

Your personal information may also be made available with third parties providing relevant services under contract to BAR Ltd, such as specialists in system recalibration, auditors, compliance managers, insurance companies, vehicle recovery agents and IT hosting providers. These companies may use information about you only to perform their functions on our behalf in accordance with the services we have requested and under the contract terms imposed.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfill the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the EU, other than in exceptional circumstances and only if expressly permitted by law.

How long do we keep your personal data? BAR may keep your details on record for as long as it is necessary to meet record keeping requirements. We expressly hold booking, invoice,and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation.

General BAR does not take part in any direct marketing activities (apart from requests for optional feedback). We hope that the quality of our service and employment provisions will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal data? You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact martinlamb@broadstairsaccidentrepairs.co.uk .

Changes to this Privacy Notice

BAR may change this Privacy Notice from time to time in order to reflect changes in the law.