Understanding the process once you have been involved in an accident

We are able to carry out work on a whole array of vehicles, from standard Family Cars, Vans and Light Commercial Vehicles to Caravans & Camper Vans through to High Performance Sports Cars.

We supply a host of Courtesy vehicles including Courtesy Vans, Crew Vans, small band 1 cars and a larger band 2 car. If any of the vehicles supplied are not suitable we will competitively price an upgrade to your specific requirements.

There are a number of processes your vehicle goes through once you have had an accident and there is damage that needs repairing to enable your car to get back on the road. They are listed below in order.

Collection or Recovery of your vehicle

We have our own trained & fully insured operators to recover or collect your vehicle safely.

We also have responsible, experienced and fully insured drivers to drive your car back to the garage when appropriate if recovery is not required.

Please remember at this stage it is your car and you can have it repaired wherever you like, not necessarily where your insurance company tells you.

The Damage Estimating Process

A skilled VDA (Vehicle Damage Assessor) is always on hand to estimate the damage sustained to your vehicle, take images of all the damage to send to the insurers

A fully costed estimate will be provided, to reassure you and help you with your claim form and to advise you about the repair process and time scale and to establishing liabilities.

Our aim at B.A.R is to take the stress out of having an accident as much as is possible.

Administration & Claim Handling Team

A team within our Service Reception and Estimating department with years of experience in this field are at hand to provide friendly and expert advice.

Also to get the Estimate to the Insurance or At Fault Party with minimal fuss and in the shortest possible time frame, getting the job authorised so work can be carried out without delay.

Ordering Parts

All parts are ordered electronically. Each repaired vehicle has its own clean storage area to take good care of your belongings and removed parts.

The Parts system is fully integrated with the estimating systems.

Repair Methods

Before any work is carried out on your vehicle, our VDA will research all related technical information about your vehicle.

A safe and appropriate repair method will be constructed to ensure your vehicle is repaired correctly and safely to the highest possible standards.

Full Strip, Repair & Refinish Process

Our Equipment & facilities and continued growth and investment in this area guarantees that your vehicle will be repaired by qualified and highly skilled technicians.

We use the latest repair equipment and our staff are trained in all the latest techniques.

This expertise, and the availability of the latest and up to date equipment and technologies and also access to the latest researched Thatcham repair methods will ensure that your vehicle will be repaired back to manufacturers specification.

All our repairs are carried out to the highest possible industry standards.

In the unusual event that your vehicle is involved in another accident at a later date, the safety cells designed to protect you will perform exactly as they were designed to first time round.

Vehicle Valet

Once repairs are complete every vehicle is cleaned to remove all repair residues and to leave you ready for the road with your car back to its pre-accident condition.

Final Inspection

After every repair a senior member of staff will check off your car using the defined checklists and criteria to ensure the repairs and cleaning meet our and your expectations.

Vehicle Returned To Customer

Finally the car is returned to you by way of a agreed change over and final paper work and satisfaction note signed.